Terms and Conditions

Last updated: 15/06/2026

Welcome to DMX Travel (dmxtravel.com). By accessing and using this website or contracting any of our services, you accept these Terms and Conditions. We recommend reading them carefully before making a reservation.

1. GENERAL INFORMATION

DMX Travel is a company dedicated to organizing guided tours and private transportation services in Mexico.

All services offered are subject to availability, confirmation, and the specific conditions of each reservation.

2. USE OF THE WEB SITE

  • The website can be used without needing to create an account.

  • It is prohibited to use the site for illegal or fraudulent activities, or for activities that may affect its operation or the experience of other users.

  • DMX Travel may modify the published information at any time, including prices, services, availability, and promotions, without prior notice.

3. RESERVATIONS AND PAYMENTS

  • Reservations can be made via the website, email, or WhatsApp.

  • To confirm a reservation, payment of 100% of the service fee or a deposit of 50% is required, as indicated during the booking process.

  • The outstanding balance must be settled two weeks before the start of service.

  • Accepted payment methods include credit or debit card, PayPal, bank transfer, and Bitcoin (BTC).

  • All prices are shown in U.S. dollars (USD), unless otherwise specified, and include applicable taxes when indicated.

  • DMX Travel reserves the right to correct any unintentional typographical, calculation, availability, or pricing errors published before confirming a reservation.

4. CANCELLATION, CHANGE, AND REFUND POLICY

Customer cancellations

  • If made more than 48 hours in advance: a 92% refund for payments made by card and a 100% refund for payments made by bank transfer.

  • Less than 48 hours in advance: 50% refund.

  • With less than 24 hours' notice: no refund applies.

  • In case of no-show at the agreed upon time and location, no refund will be issued.

Date changes

Date changes may be made without penalty, provided they are requested with reasonable advance notice and availability exists. If the new service costs more, the customer must pay the difference.

Cancellations by DMX Travel

If a service must be canceled due to force majeure, adverse weather conditions, or circumstances beyond DMX Travel’s control, the customer may choose to:

  • Reschedule the service at no additional cost, subject to availability.

  • Receive a partial or full refund, depending on the circumstances of the case.

5. PRIVATE TRANSPORTATION SERVICE POLICIES

  • Passengers must arrive punctually at the agreed-upon time and location.

  • Arrival times are estimates and may be affected by traffic, weather conditions, road closures, protests, accidents, or other circumstances beyond DMX Travel's control.

  • A 25-minute grace period is provided for scheduled services. After this time has elapsed, an additional waiting fee of $30 USD per hour or fraction thereof may be charged.

  • At airport services, the usual meeting method consists of the driver communicating directly with the passenger via phone call, message, or WhatsApp using the details provided during the booking. A physical reception with a sign in the arrivals hall will only be provided when it has been previously requested and confirmed.

  • It is the customer's responsibility to correctly provide their name, phone number, email address, flight number, pickup address, and any other information necessary for service provision. DMX Travel will not be responsible for delays, loss of service, or additional costs arising from incorrect or incomplete information.

  • Open containers of alcohol, illegal substances, weapons, or dangerous objects are not permitted.

  • DMX Travel may deny or suspend service without the right to a refund when a passenger poses a risk to the safety of the driver, the vehicle, or third parties.

  • In contracted services under the modality of provision, the standard duration is up to 10 continuous hours, unless expressly stated otherwise in the quotation or booking confirmation.
  • If the service exceeds the contracted time, a charge for additional time will apply Starting at USD $60 per hour or fraction thereof. The exact amount may vary depending on the type of vehicle, the city where the service is provided, and the specific terms of the reservation.
  • If additional hours are required, they will be subject to the availability of the driver and the vehicle at the time of the request.

6. LUGGAGE AND PERSONAL BELONGINGS

  • The customer must notify us in advance if they will be transporting bulky, sports, or special luggage, or luggage in quantities exceeding the normal capacity of the reserved vehicle.

  • If your luggage exceeds the contracted capacity, a larger vehicle may be required, at an additional cost.

  • DMX Travel will not be responsible for items left inside the units. If items are recovered, every effort will be made to coordinate their return, which may incur shipping or logistics costs.

7. MINORS

Minors must travel accompanied by a responsible adult, unless applicable laws permit otherwise. If child seats or special restraint systems are required, it will be the client's responsibility to request them in advance.

8. RESPONSIBILITY AND INSURANCE

  • The units used for service provision have the corresponding insurance in accordance with applicable regulations.

  • Customers are advised to purchase additional travel insurance for increased protection.

  • DMX Travel acts as an intermediary and coordinator of tourist and transportation services, and therefore will not be liable for losses, delays, accidents, damages, injuries, or harm caused by events attributable to third parties or arising from circumstances beyond its control.

  • All passengers must follow the instructions of the drivers, guides, or authorized personnel during the provision of the service.

  • Customers will be liable for any damage caused to the vehicle due to negligence, misconduct, or breach of these terms and conditions.

9. FORCE MAJEURE EVENTS

DMX Travel will not be responsible for delays, modifications, cancellations, or failures caused by natural phenomena, extreme weather conditions, accidents, road closures, demonstrations, social conflicts, acts of authority, public service failures, pandemics, or any other event of force majeure beyond its reasonable control.

10. INTELLECTUAL PROPERTY

All content available on dmxtravel.com, including texts, images, photographs, logos, designs, and other materials, is the property of DMX Travel or has the corresponding authorizations and may not be copied, reproduced, or used without prior written permission.

11. PRIVACY POLICY

The personal information provided by customers will be used solely to manage reservations, provide contracted services, and improve customer service.

DMX Travel will not share personal data with third parties except when necessary for service provision, with user consent, or as required by applicable law.

The processing of personal data is carried out in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties.

12. MODIFICATIONS TO THE TERMS AND CONDITIONS

DMX Travel may modify these Terms and Conditions at any time. Modifications will take effect upon their publication on the website, and continued use of the services will imply your acceptance.

13. APPLICABLE LEGISLATION AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws in force in the United Mexican States. Any dispute related to their interpretation or performance shall be submitted to the jurisdiction of the competent courts of Mexico City, unless otherwise provided by applicable legislation.

14. CONTACT

For any questions or clarification, you can contact us: