PRIVACY POLICY
Last updated: 9/06/2026
At DMX Travel, accessible from https://dmxtravel.com, we value the privacy of our users and are committed to protecting the personal information you provide to us.
1. Information We Collect
We may collect the following personal data when you use our website or contract our services:
- Full name.
- Email address.
- Phone number.
- Billing Information.
- Booking details, such as dates, destinations, number of passengers, pick-up and drop-off addresses, and flight number when applicable.
- Any other information that the user voluntarily provides via forms, email, or WhatsApp.
Likewise, we automatically collect certain technical data such as IP address, browser type, device used, and cookies to improve website functionality.
2. Purpose of data processing
We use the information collected to:
- Manage and confirm bookings.
- Coordinate transportation and tours.
- Communicate with clients regarding their services.
- Process payments and issue receipts when applicable.
- Improve our services and the user experience.
- Respond to customer inquiries, requests, and support.
- Comply with applicable legal and tax obligations.
3. Information Sharing
DMX Travel does not sell or market personal data.
However, you may share strictly necessary information with third parties when it is indispensable for the provision of the service, including drivers, transportation operators, tourist providers, payment platforms, and other collaborators involved in the booking.
You may also share information when there is a legal obligation or a request from a competent authority.
4. Payments
Payments made by card, PayPal, or other providers are processed by specialized platforms. DMX Travel does not store complete bank card information on its servers.
5. Cookies and similar technologies
Our site may use cookies and similar technologies to improve navigation, remember user preferences, analyze site usage, and provide a better experience.
The user can configure their browser to reject certain cookies, although this may affect some site functionalities.
6. Comments and user-generated content
When visitors leave comments on the site, we may collect the information displayed in the form, as well as the IP address and browser data to help prevent spam and malicious activity.
If the Gravatar service is used, the user's profile image will be publicly displayed alongside their comment.
7. Third-party services
Our site may use third-party tools or services, including payment platforms, maps, web analytics, spam or bot protection systems, and embedded content, which may collect information in accordance with their own privacy policies.
8. Data Conservation
We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, tax, administrative, or security obligations.
9. User Rights
In accordance with applicable law, users may request access, rectification, updating, or deletion of their personal data, as well as exercise their data protection rights.
To do so, you can contact DMX Travel using the means indicated at the end of this policy.
10. Information Security
We implement reasonable administrative, technical, and organizational measures to protect personal information against loss, unauthorized access, alteration, or improper disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
11. Spam and Bot Protection
Can we use automated security tools, such as Cloudflare Turnstile or similar systems, to protect our forms and prevent fraudulent or automated activity.
12. Changes to this Policy
DMX Travel may update this Privacy Policy at any time. Modifications will take effect upon their posting on this website.
13. Contact
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, you can contact us:
- Website: https://dmxtravel.com
- Email: contacto@dmxtravel.com
- WhatsApp / Phone: +52 56 5432 3416
- Location: Mexico City, Mexico